Capita Plc said on Thursday that it has secured a three-year contract extension worth £33m with a "leading" UK financial services provider to continue delivering critical contact centre services.
Under the agreement - which begins in January - Capita will provide support with early life collections, inbound customer queries, complaint handling, and outbound customer services across multiple channels.
Corinne Ripoche, chief executive officer of Capita Experience, said: "We are proud to extend our contract with this valued partner, with whom we have built a strong and trusted relationship over the past decade.
"This renewal is a clear endorsement of the high-quality customer service that we are providing to vulnerable customers, by supporting them back to positive financial health."